Returns & Refunds
Shop with confidence.
We want you to feel completely comfortable trying VIAREMIS. That’s why eligible orders are protected by our 90-day money-back guarantee.
90-Day Money-Back Guarantee
Every eligible VIAREMIS order is backed by our 90-day money-back guarantee.
We recommend using the product consistently as directed. If you are not satisfied with your experience, contact our customer support team within 90 days of delivery.
Requesting a refund is simple
Email our customer support team with the email address used for your order.
Include your order number so we can locate your purchase as quickly as possible.
Our support team will review your request and send you the next steps by email.
When will I receive my refund?
Once your refund has been approved, it will be issued to the original payment method used for your purchase.
After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.
Processing times vary depending on the payment provider and are outside of our control.
Damaged, incorrect or missing items
If your order arrives damaged, incorrect, or with an item missing, please contact us as soon as possible.
Include your order number and, where applicable, clear photos of the item and packaging so our team can resolve the issue quickly.
Can I cancel my order?
We begin processing orders quickly. If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled once fulfillment has started.
Subscription orders
Subscription orders can be managed or cancelled according to the subscription terms presented when you subscribe.
Cancelling a subscription prevents future recurring orders but does not automatically cancel an order that has already been processed.
We're here to help.
Questions about your order, refund, or guarantee? Reach out to our customer support team.
Contact Support