When will my order ship?

Orders are processed after payment has been successfully confirmed.

Once your order has been prepared for shipment, you will receive a shipping confirmation email with tracking information where available.

How long does delivery take?

Delivery times depend on your location, the shipping method, carrier availability, and other factors outside of our control.

Any delivery estimate shown at checkout is an estimate and is not a guaranteed delivery date.

Delays may occasionally occur due to carrier disruptions, weather conditions, holidays, customs, or unusually high shipping volumes.

How do I track my order?

Once tracking information is available, it will be sent to the email address used during checkout.

Please allow some time for the carrier to update the tracking status after the shipping label has been created.

Please check your address carefully

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to assist before the order enters fulfillment.

Once an order has been shipped, we may not be able to change the delivery address.

What if my package is delayed?

Carrier tracking may occasionally show limited movement or delayed updates while a shipment is in transit.

If your package appears significantly delayed, please contact our support team with your order number so we can review the shipment information.

My tracking says delivered, but I can’t find my order

If your tracking shows that your package was delivered but you cannot locate it, first check around your property, mailbox, building reception, and with anyone who may have accepted the package on your behalf.

In some cases, carriers may mark a shipment as delivered shortly before the package physically arrives.

If the package still cannot be located, contact our support team and include your order number and tracking information.

What if my order arrives damaged?

If your package or product arrives damaged, please contact us as soon as possible.

Include your order number and clear photos of the product, packaging, and shipping label where possible so our team can review the issue quickly.

Can my order arrive in separate shipments?

In some cases, items from the same order may be shipped separately.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

International orders

For international shipments, customs procedures may cause additional delivery delays.

Depending on the destination, local taxes, import duties, or customs fees may apply unless otherwise stated at checkout.

Any such charges are determined by local authorities and may be the responsibility of the recipient.